Terms and Conditions
Rights, obligations and responsibilities of the Customer and the Removal Company. The subject terms and conditions are not applicable to insurance contracts.
1. Removal offer
Decent Removals removal offer does not include Customs duties or any other payable state fees. Although our proposed price is fixed, we may change it or make additional charges if any of the following have not been taken into account when preparing the quotation:
a) You do not accept it within 60 days;
b) if by your delay the work is not carried out completed within three months;
c) Our costs increase because of currency fluctuations or changes in taxation or freight charges beyond our control;
d) We have to collect or deliver goods above second floor;
e) We supply any additional services, including moving or storing extra goods (these conditions apply to such work);
f) There are delays outside our reasonable control;
g) The stairs, lifts or doorways are inadequate or the approach is unsuitable for our vehicles, causing extra work to our crews;
H) Any parking or other fees or charges that we have to pay in order to carry out our service on your behalf.
I) Charges for customs inspection or demurrage.
J) This is an estimated price based on surveyed volume, final charges could change based on increase or decrease of final packed volume;
2. Subsidiary and additional work
Unless agreed in writing we will not:
a) Dismantle or assemble unit-furniture (flat-pack), fitments or fittings;
b) Disconnect or reconnect appliances, fittings or equipment;
c) Remove or lay fitted floor coverings;
d) Move night storage heaters unless they are dismantled;
e) Move or store any items excluded in Clause 5;
If any of our staff does this kind of work for you without our written agreements we will not be liable for any loss or damage.
3. Customer’s responsibility during removal.
It will be customer’s sole responsibility to:
a) Ensure that nothing is taken away in error or left behind;
b) Obtain at your own expense all documents necessary for the removal to be completed;
c) Take responsibility for security of your goods at the departure and destination points by being present yourself or asking someone to represent you;
d) Adequately prepare and stabilize all appliances prior to their removal;
e) Pay for any necessary parking facilities; whether it be private or monitored. All parking penalties due to removal must be paid by the customer.
f) Make sure keys to the new property are available before 3pm on the day of the move. Keys supplied after 3pm will be subject to an additional fee of between £50 to £100 depending on the amount of team members required and onsite. e.g 2 team members at £25 per person is £50.00, 3 Team Members is £75.00
g)If keys are still not available after 4:30pm we may have to take the vehicle back to our yard and we will endeavour to redeliver your items at the earliest possible day, subject to storage and rebooking fees.
4. Ownership of the goods.
By entering into this contract you warrant that:
a) The goods to be removed are Customer’s own property or
b) Customer have the authority of the owner of the property to make this contract in respect of the goods to be moved or stored. Customer will indemnify the moving company in respect of any claim for damages and / or costs provided by the same,
5. Exclusions and limitations
The following items are specifically excluded from this contract and if you ask us to move them we do not accept any responsibility for loss or damage.
a) Jewellery, watches, trinkets, precious stones, money, deeds, securities, stamps, coins or goods or collections of a similar kind;
b) Potentially dangerous, damaging, or explosive items;
c) Goods likely to encourage vermin or other pests or to cause infection;
d) Refrigerated or frozen food or drink;
e) Any animals and their cages or tanks including pets, birds or fish.
The moving company reserves to right to dispose of (without notice) any goods submitted which are listed under 5b, 5c and 5d. Special agreement can be made for cargo listed in section 5e on a separate independent contractual basis.
6. Cancellation of orders
If Customer postpones or cancels this contract, the moving company may charge according to how much notice is given:
1. no charge for cancellations of more than 14 days prior to the removal; 2. Within 14 days – 10% of the removal offer; 3 Within 24 hours – 25 % of quoted rate.
7. Payment conditions
Customer is entitled to pay the removal charges by cash, cheque, bank transfer or debit/credit card. Under no circumstances Customer may withhold any part of the agreed price. An interest rate of 1% per day is charged on all accounts outstanding more than 45 days. The moving company reserves the right not only to terminate this contract if payment is not received before the removal date but also not to carry out any of the services quoted for. Payment for the move and any insurance purchased cannot be held due to an insurance or any other claim.
All payments via credit card will incur an additional 2.5% charge.
8. The contractors’ liability for loss or damage.
Door to door removal and storage in transit insurance are offered as a supplement to customer’s quotation. The insurance premium is based on percentage of the declared value of the goods to be moved. The moving company shall not be liable for loss or damage resulting from:
a) fire, loss or damage while goods are in store;
b) moths, vermin or similar infestation; cleaning repairing or restoring (unless we did the work);
war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war rebellion, military coup, wear and tear, leakage or evaporation, atmospheric or climatic changes;
c) death , injury sickness or disease arising from the removal or warehousing of any frozen food or drink;
d) any consequential loss of any kind except as stated in article 9 below;
e) items which are brittle or have an inherent defect, deep freezers, the mechanism in clockwork, electronic or motor-driven goods (unless there are outward signs and visible signs of impact damage), sensitive equipment or self-assembly furniture that is dismantled and / or
re-assembled, regardless of who built it originally, or for self-assembled furniture which is not suitable for transport;
f) any goods not packed or unpacked by us;
g) items left inside cupboards or other furniture;
h) food or plants;
i) fixtures, fittings, property or goods damaged as a result of difficult access;
j) goods received from a third party in a unknown condition;
k) any items referred in Clause 5;
l) the usual risk covered by household goods door to door removal insurance policy, if such is agreed to be provided by the Customer;
All Insurance claims relating to damaged items will incur a (£250 excess fee) and must be paid by the customer before the insurance claim is valid by the insurance policy.
9. Delays in transit
In cases when Decent Removals cannot keep to an agreed written time schedule and the delay is within the company’s reasonable control, the moving company will pay the Customer reasonable expenses up to a maximum of EUR 200. If through the Customer’s fault the moving company is unable to deliver the goods, they will be placed into storage into store. The contract will then be fulfilled and any additional service(s), including storage and delivery, will be at Customer’s expense.
10. Damage to premises.
The moving company cannot be hold liable for damages to premises caused by involuntarily negligence and the companys’ liability will then be limited to a maximum amount of EUR 200 unless Property Damage Insurance has been arranged. Any damage to premises must be noted on the delivery receipt and confirmed in writing
to Decent Removals within the next consecutive day. The time limit is essential otherwise the moving company will not be liable.
11. Time limits for claims.
Decent Removals will not be liable for any loss or damage to any goods unless:
a) Any claim for loss or damage to goods which the Customer collects from the moving company is notified to in writing at the time of collection;
b) Customer notifies the moving company in writing of any loss or damage to the goods within 48hrs of their delivery, performed by Decent Removals, to their destination.
In both cases, time limits are essential to the contract.
12. Non-payment clause
On giving 30 days notice the moving company is entitled to require from the Customer to move the goods out and take them into his possession and respectively pay all money due to the moving company. If the Customer fails to pay all outstanding debts due, the company has the right to sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to the owner. The moving company will withhold all money due by the owner and return the outstanding difference without any interest rate.
13. Our to lien
Decent Removals has the legal right to withhold or ultimately dispose of some or all of the goods until the customer has paid all due charges and other payments owed under this contract. These include any charges that the moving company has paid out on customer’s behalf.
14. Claims against the moving company
Where these are made by third parties (people other than you). In respect of the goods or the service the Customer will be liable to pay and indemnify Decent Removals against any charges, expenses, damages or penalties claimed against the company unless you can prove that we were negligent.
a) When needed Decent Removals reserves the right to sub-contract some or all of the work.
b) In case of subcontracting orders, these conditions will still apply.
16. Where the law applies.
This contract is subject to the laws of the country in which it was concluded.
Extra Contract conditions that apply to the storage of the goods.
17. Your forwarding address.
If you send goods to be stored you must provide a forwarding address and notify us in writing if it changes while the cargo is in transit. All correspondence and notices will be considered to have been received by the Customer seven days after posting it to the last forwarding address recorded by us.
In cases when Decent Removals prepares an inventory list of your goods and sends it to you, it will be accepted as accurate unless you write us within three days of receiving it to notify us of errors or omissions.
Storage charges are payable in advance. All charges must be paid in full before leaving Decent Removals depot or taken out of storage under our supervision.
20. Revision of storage charges
The moving company reviews the storage charges periodically. Customers will be given 30 days notice of any increases.
If customer’s payments are up to date the moving company will not end this contract except by giving the customer three calendar months notice in writing. If customer wishes to terminate the storage contract, the moving company would require at least 10 days notice.
22. Handing out charges
Decent Removals liability ends upon handing over the goods to the owner or his authorized servants.